Calling Features Offer By NEC UNIVERGE BLUE CONNECT

Whether you’re working from your office, overseas, or your home, NEC’s cloud voice solution offers handsets, softphone and mobile phone applications to ensure its business as usual, wherever you are.

UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience.

Once logged into the application, you will be prompted to select a call mode. You can use your application in two ways:

1. Call Controller Mode: acts like a remote control for your associated desk phone
2. Softphone Mode: place and receive calls from your PC or Mac® using the computer’s external speaker and microphone; a headset is highly recommended for this mode

Calling features in the CONNECT Desktop App vary based on calling mode.

CALL CONTROLLER MODE

Placing a call:

• You can place a call using the dial pad or by clicking on the ‘Dial’ button in a chat or a user’s contact card
• Pick up the handset or press the ‘Speaker’ button on your physical phone

Receiving a call:

To answer an incoming call, pick up the handset or press the ‘Speaker’ button on your physical phone. You can reject a call or send an incoming call to voicemail using the desktop application.

SOFTPHONE MODE

Placing a call:

• You can place a call using the dial pad or by clicking on the ‘Call’ button in a chat or a user’s contact section
• The call will be placed through the computer

Receiving a call:

To answer an incoming call, click the ‘Pick-Up’ button in the incoming call notification.

ACTIVE CALL FEATURES

UNIVERGE BLUE® CONNECT Desktop App provides multiple options for handling calls.

Transfer

You can choose between three options to transfer calls:

Blind transfer allows you to transfer the call without having a conversation with the party you are transferring to:

1. While on an active call press ‘Transfer’

2. Select the contact or use the dial pad to enter the phone number

3. Click on the ‘Blind’ transfer icon

Warm transfer allows you to first consult with the party to which you are transferring a call to before completing the transfer:

1. While on an active call press ‘Transfer’

2. Select the contact or use the dial pad to enter the phone number

3. Click on ‘Warm’ transfer icon

4. Your first call will be placed on hold.

Your second call will be established Transfer to voicemail allows you to send the call directly to voicemail

1. While on an active call press ‘Transfer’

2. Select ‘Transfer to Voicemail’ icon

CALL PARKING:

Call Park is a feature which allows CONNECT users to put a call on public call park and have a different user pick it up on another phone by dialing the park location.

1. Press ‘Park’ icon next to the active call
2. The system will tell you which extension the call is parked on
3. Share the parked call extension with the co-worker who can help the caller
4. To pick up the call, you or your co-worker should dial the extension the call is parked on.

CALL FLIP

Call Flip allows you to continue your active call using a different device. For example, you can flip a call from your mobile to your desktop phone and vice versa.

1. While on an active call, press the ‘Flip’ button

2. Call will be placed on hold and all other assigned devices will start ringing

3. Pick up the call and continue conversation on the new device

3-WAY CALLING

Add a third person to any active call.

1. Start a regular call with one of your contacts or any external number

2. Click ‘Add Call’ on active bar

3. Select a contact to add to the call or enter a number to call

4 The first call will be put on hold.

To start a 3-way call click ‘Merge Calls’

CALL HISTORY

Call History tab shows a list of all your past calls, making it easy to return missed calls and see logs of previously made calls.

NEC’s UNIVERGE BLUE® Hosted Voice is easy to set up, manage, and use your phone system – Get started quickly using your current phone number and preconfigured phones to connect to the internet with over 90 enterprise grade features.