NEC’s UNIVERGE® SV9100 is the unified communications (UC) solution of choice for small and medium businesses (SMBs) who don’t want to be left behind. Designed to fit your unique needs, the UNIVERGE SV9100 platform is a powerful communications solution that provides SMBs with the efficient, easy-to-deploy, mobile technology that they require.
Reliable and adaptable, the SV9100 is built on cutting-edge technology that supports voice, unified communications and collaboration, unified messaging, and mobility out-of-the-box, all the while remaining easy to manage.
The UNIVERGE SV9100 offers:
- A seamless mix of IP and traditional phone services.
- Embedded video and audio conferencing.
- Enhanced Unified Communications and mobility features.
- Lower carriage costs with SIP trunks.
- A rack mountable chassis that can incorporate telephony, networking, server and gateway hardware.
- The capability to mesh up to 50 systems into a single image communication platform.
A platform that grows with your business
Blade Architecture
Mix and match the right blades to deliver the perfect communications platform for your business.
- Main Processor
- Multipurpose router
- Gigabit POE Switch
- Analogue / digital phones
- Carrier interfaces
Scales with you
One chassis delivers up to 80 traditional phones or nearly 900 IP phones.
Need more?
Chain up to 4 chassis in a stack. You now have a system capable of nearly 400 traditional phones.
Still need more?
Link multiple stacks on the same site or spread across the globe – up to a maximum of 50 stacks.
Easy to manage
The NEC SV9100 offers centralised management of your phone and enterprise communications system. Moves, adds and changes of SV9100 phones are quick and easy, via intuitive, easy to use, web-based management tools.
Simply plug any phone into any jack wherever it’s needed. It’s ready to go!
Built for the rack
The SV9100 is a rack stackable chassis (19” / 48.3cm) that supports server functions, media gateways and media converters all in a single unit.
Equally at home on the floor or the wall
The SV9100 also comes in a floor or wall mountable chassis (9.5” / 24.1cm) and handles up to 32 digital or analogue terminals, and up to 896 IP terminals.
Simplify your customer interactions
Customer service is key to any business and ensuring your customers get to talk to the right person is crucial. This is easy with the SV9100’s inbuilt Contact Centre.
Boost customer service and agent productivity by routing calls based upon the number called, waiting times, and the time of day. Priority callers can jump the queue by dialling special queue numbers.
Your customers are given the option of either leaving a message for agent call-back or holding for the next available agent. Callers are always kept in the loop with periodic announcements.
Detailed reporting can be used for agent scheduling, business analysis and improvement of your contact centre’s efficiency. These reports can be scheduled or printed on demand in both textual and graphical formats.
Agents and supervisors are always informed with alerts sent directly to their desk phone. The SV9100 ACD’s real-time display provides a simulated wallboard. Providing supervisors with both queue threshold and agent information on their PCs. Supervisors and authorised agents can use the agent desktop application to text message important information to agents or groups.
A Phone For Every Occasion
IP and traditional telephones
It’s all about choice
When it comes to desk phones there is no “one size fits all”. With NEC you can choose the phone that best meets your business demands. From 2 – 144 buttons and from no display, through multiple greyscale screens to a full colour touch display you are sure to find the perfect phone.
Work where work takes you
Login to any IP enabled phone with your credentials and automatically have your profile follow you – enabling staff to work effectively in meeting rooms and remote offices or even remotely when using a softphone.
Directory access
Users can quickly access corporate and personal directories to easily reach the people they need. When a contact calls, their name is displayed instead of their phone number.
More than just a phone
Unified messaging, contact centre and click to call are just a few of the advanced applications that can be accessed from your NEC desk phone.
Do even more with these powerful add-on modules
Need access to every feature with a single button press?
Sometimes 24 buttons are just not enough – NEC has both an 8 and 60 button add-on module to ensure the features you need are simply a button press away.
Answer calls with your wireless headset NEC’s handsets
Support Electronic Hook Switch, allowing you to be notified of incoming calls via your wireless headset. Simply press the button on the headset to answer / release the call. Great for office areas where staff are required to work short distances from their desk and still be contactable.
Use your phone wirelessly
Sometimes it isn’t possible to run physical LAN cables to locations where you may want to put a phone, like in reception areas or older buildings where adding new cabling can be impractical. With the NEC Wi-Fi adapter your phone simply needs power and your voice is transmitted via Wi-Fi – a simple and cost effective solution.
Pair with your mobile
With NEC’s Bluetooth module you can pair your mobile phone to your desk phone. When your mobile phone rings, so too will your desk phone. You can then answer the call using your desk phones handpiece rather than having to take your mobile Note: Add-on modules are only available on select handsets models. out of your bag, purse or pocket.
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